About Our Hospital

Home » FAQs » About Our Hospital

• Where is your clinic located?

  We are conveniently located on the corner of Lakeshore Blvd and East 242nd Street in Euclid, Ohio. Our address is: 24100 Lakeshore Blvd., Euclid, OH, 44132. Parking is available in…

• What are your hours of operation?

  Our regular business hours are Monday, Tuesday, Thursday, and Friday from 8:00 a.m.– 6:00 p.m. On Wednesdays we have a short day, we are only open from 8:00 a.m.-2:00 p.m.…

• What do I do in the case of an emergency and your clinic isn’t open?

  If you have an EMERGENCY with your pet and our clinic is not open, please contact either Great Lakes Veterinary Specialists at (216) 831-6789 or Animal Emergency Clinic Northeast at…

• Do you offer any payment plans?

  Unfortunately, we do not offer any payment plans at this time. We request that you pay for services provided at the time of your pet’s visit. If you have any…

• What forms of payment do you accept?

  We can accept any of the following payment methods: Cash Visa MasterCard American Express Discover Care Credit We also accept most pet insurance plans. We do NOT accept personal checks!

• What’s the best way to schedule an appointment?

  The best way is to call our office at 216-261-2649 to book a convenient appointment time for you and your pet.

• Why can’t my pet see the same veterinarian/veterinary technician each time we visit?

  We make every effort to accommodate our clients’ requests. However, there may be circumstances that prevent a certain veterinary team member from being available during your pet’s visit. Scheduling conflicts,…

• Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?

  We’d be happy to send proof of vaccination to your pet’s kennel. Just let us know the fax number.

• I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?

  Our veterinary team takes every precaution so that your pet receives the highest-quality care. We perform a physical exam and preanesthetic testing before surgery and monitor your pet during surgery.…

• I think something’s wrong with my pet. Can I call you and have a veterinarian give me a diagnosis over the phone?

  Veterinarians can’t diagnose over the phone. Besides being unethical and illegal, diagnosing by phone doesn’t allow veterinarians to physically examine a pet. A physical exam is necessary so your veterinarian…

• 1
• 2
• Next »